Mayor’s office
Follows the whole institution on one screen.
- AI-assisted executive summary
- Activity and KPIs by directorate
- Project and investment status
For municipalities
The Municipal Management System brings a municipality’s internal work together on the web and on the phone—from personnel and leave to tasks, IT, activity reports and investment projects. It connects to the systems you already use, gives management AI-assisted summaries, and is in live use at a municipality.
27modules
70+web screens
7 roles69 separate permissions
iOS · Androidapp under the institution’s name
What it solves
01
Scattered personnel data
Records, payroll and leave live separately in the state personnel system, the ERP and the subsidiaries’ accounting—none of them knows the others.
02
Approvals on paper
Leave, transfer and record-change forms travel from desk to desk, and nobody knows where one is waiting.
03
Untracked tasks and requests
Tasks and fault reports get lost in phone calls and messaging groups, and ownership becomes unclear.
04
No overall picture
The mayor’s office cannot see on one current screen what each directorate is working on, and reports arrive late.
Who sees what
Deputy mayors
Track the directorates they oversee and their signing queue.
- Reports from their directorates
- Leave and transfer signatures
- Overdue tasks and tickets
Heads of directorate
Run the daily work of their unit.
- Their team’s tasks and leave
- Requests waiting for approval
- Weekly and monthly activity entries
Human resources
Handle personnel matters without paper.
- Every employee in one record
- Leave, transfer and record approvals
- Hiring and onboarding
IT department
Manages faults, inventory and licences in one place.
- Tickets routed by rule
- Inventory, licences and contracts
- E-signature expiry tracking
Staff
Take care of their own matters without a trip to HR.
- Leave requests and balance
- Payslips and meal card
- Tasks and tickets, on mobile too
Workflows
Every step shows who signed, where it is waiting and when it was decided. The next person gets an in-app notification, a push notification and, where needed, an SMS.
Leave request
Staff request leave on the web or on their phone; the request moves through the approval chain by itself.
- 1Employee
Picks the type and dates, signs and submits; working days and balance are calculated instantly.
- 2Head of directorate
Approves, or rejects with a stated reason.
- 3HR review
Checks regulations and entitlement.
- 4Deputy mayor
Approves for their directorate; skipped for units reporting directly to the mayor.
- 5HR
The final approval confirms the leave.
- Printable leave document
- Balance reserved while pending, deducted on approval
- Every step recorded with date and signature
Staff transfer
A move between directorates becomes official once both sides have signed, and takes effect automatically on its start date.
- 1Authorised initiator
Enters the employee, the new unit, the effective date and the reason.
- 2Both heads of directorate
The heads of the old and the new unit sign.
- 3Deputy mayors
The deputy mayors over both units sign; once if it is the same person.
- 4HR
HR’s signature finalises the transfer.
- 5System
Updates the personnel record on the effective date and adds it to the history.
- Official A4 PDF once all have signed
- Reminders to pending signers
- Shown on the employee’s career timeline
Support ticket
Faults and requests no longer get lost on the phone; they reach the right team and are tracked until closed.
- 1Employee
Opens a ticket on the web or on mobile and picks a category.
- 2Routing rule
Assigns it to the right team by institution and category; the group lead gets an SMS.
- 3Technical team
Updates the status and flags when waiting for parts or for the user.
- 4Employee and team
Chat live inside the ticket.
- 5System
Closes resolved tickets; times feed into the analytics.
- Always clear who owns a ticket
- Resolution time by team and category
- Live summary on the kiosk screen
Modules
Modules are enabled per institution. Every user only sees the screens their role and permissions allow.
Human resources 9
Personnel records and directory
Every employee’s file and the institution’s directory in one place.
- Civil servants, workers, contract and subsidiary staff
- Education, areas of responsibility and movement history
- Permission-bound notes and sensitive fields
- Guided completion of missing data
Employee self-service
Staff reach their own data without a trip to HR.
- Personnel details and payslips
- Leave balance
- Meal card balance and transactions
Leave management
A digital path from request to approval to document.
- Requests from web and mobile
- Manager, deputy mayor and HR approval chain
- Printable leave document
- Institution-wide leave overview
Transfers
The formal process for moves and assignments between units.
- Request and approval steps
- Future-dated transfers applied automatically
- Official PDF document
Record change requests
A tracked flow for salary, position and record changes.
- Request, review and processing steps
- PDF output
- SMS notifications
HR requests and staffing
One queue for everything that reaches the HR unit.
- Approval of data updates
- Bulk staffing operations
- Bulk import of public employment programme participants
Performance evaluation
Staff evaluation based on job descriptions.
- Manager evaluation forms
- Job descriptions and documents
- Access by permission group
Career centre and recruitment
Recruitment from application to first working day.
- Application records and bulk import
- Assessment and hiring decision
- Onboarding request and approval
- Salary scale
Units and org chart
The institution’s current organisational structure.
- Directorates and sections
- Managers, deputies and secretaries
- Org chart exported as PNG or PDF
Management and operations 4
Dashboard and agenda
A daily workspace shaped by each user’s role.
- Pending approvals and priorities
- Personal agenda and calendar
- Notification centre
- Weekly canteen menu
Task management
Work tracked within and between directorates.
- Priority, due date and progress
- Automatic reminders
- SMS alerts for stalled tasks
Support tickets
A help desk that routes faults and requests automatically.
- Routing rules by company and category
- Status tracking and live messaging
- Ticket analytics
- SMS to group managers
Project monitoring
Tracking and evaluating investment projects.
- Status, budget and funding sources
- Physical and financial progress
- Strategic, financial and schedule risks
IT 3
IT inventory and service desk
Hardware and infrastructure on record.
- Inventory and asset history
- Infrastructure and domain records
- IT service desk
Licences, contracts and procurement
Software licences and service contracts under control.
- Licences and their yearly documents
- Contract records
- Procurement with approvals
- Permission-bound secret fields
E-signature certificate tracking
No more expired e-signature certificates.
- Expired and expiring (7, 30, 60 days)
- Primary and backup owner
- SMS reminders
Reporting and AI 3
Activity reports
Periodic activity and performance reports per directorate.
- Weekly, monthly and yearly reports
- KPI definitions and values
- Approval flow
Executive summary
Reports turned into a summary for senior management with AI.
- Automatic summaries with Google Gemini
- All directorates on one page
- Separate permission for senior management
Statistics
Dashboards built from the institution’s live data.
- Staffing and employment types
- Distribution by directorate
- Leave and transfers
- Subsidiary companies
Communication, security and compliance 5
SMS centre
Internal announcements and notices by SMS.
- Bulk announcements by unit and role
- Delivery logs
Data protection (KVKK)
User notices and acknowledgements on record.
- Notice and acknowledgement flow
- PDF archive of acknowledgements
Roles and permissions
A precise definition of who may see and change what.
- 7 roles and permission groups
- 69 separate permissions
- Per-user permissions
Secure sign-in
Strong authentication for institutional accounts.
- One-time codes by SMS
- Passkeys with fingerprint or face
- Emergency login codes
- Institution network detection
Audit and activity logs
Every action in the system is traceable.
- Create, update and delete log
- User activity
- SMS delivery records
Integration and access 3
Integration hub
Scheduled synchronisation with external systems and a shared search.
- SAYSİS, KamuTech and Zirve sync
- Personnel search across systems
- Sync settings
Kiosk display
A live information board for screens in public buildings.
- Ticket summary and institution statistics
- Ticker of recent requests
Mobile app
The institutional app for iOS and Android.
- Push notifications and deep links
- Leave, tasks and tickets
- Role-based menu
Integrations
The system does not replace the software a municipality uses; it pulls data from it and combines it into one picture. The integrations below run in the live installation.
Sources
- SAYSİSCivil servants and contract staff
- KamuTech ERPPermanent workers
- Zirve AccountingSubsidiary companies
- Institution recordManual and self-service data
One personnel record
A single file per employee
Records from all four sources are matched by national ID number and merged into one personnel card.
Used by
- Leave balance and approvals
- Payslips and meal card
- Transfer and career history
- Statistics and reports
- Mobile app
Synced twice a day
Personnel, leave and payroll data update automatically every morning and afternoon.
Corrections are kept
Data corrected by staff or HR is not overwritten by the external source at the next sync.
Changes are picked up
When an employee’s unit or title changes at the source, a movement record is created automatically.
- SAYSİSState personnel records, unit, leave and payroll data; scheduled synchronisation.
- KamuTech ERPHR data for workers and civil servants, monthly payroll and leave entitlements.
- Zirve accountingPersonnel and financial records of subsidiary companies.
- Meal card systemBalance, top-ups and spending.
- Google GeminiTurning activity reports into executive summaries.
- SMS gatewaySign-in verification, announcements, approvals and reminders.
- Push notification serviceInstant notifications that open the related record.
Mobile app
The app uses the same permission model as the web portal and is published under the institution’s own name. Staff file a leave request from their phone; a manager approves it by tapping the notification.
- Tasks, tickets and approvals with push notifications
- Leave requests, payslips and meal card balance
- From the notification straight to the record
- Menu that adapts to the user’s role
Security and data protection
- 01
Permissions in the database
Access control is enforced row by row in the database; bypassing the interface still does not reveal unauthorised data.
- 02
Roles and permission groups
7 roles, permission groups and 69 separate permissions define precisely who may see and change what.
- 03
Strong sign-in
One-time codes by SMS, passkeys with fingerprint or face recognition, and emergency login codes.
- 04
Data protection processes
Notice and acknowledgement flow for users, a PDF archive of acknowledgements, separate permissions for sensitive fields.
- 05
Audit trail
Every create, update and delete is recorded chronologically with who and when.
Rollout
- 01
Analysis
Together we map your current software, approval chains and organisational structure.
- 02
Integration
Personnel, payroll and accounting sources are connected; units, roles and permissions are defined.
- 03
Go-live
We start with the priority modules and train users unit by unit.
- 04
Support
Needs that surface in daily use turn into new modules and improvements.
In the first installation, phase one went live within three months.
Roadmap
The modules below are in development or planning; their order follows the priorities of the institutions using the system.
- Planned
Citizens’ voice
Collecting citizen requests, suggestions and complaints and routing them to units.
- Planned
AI chief-of-staff
A briefing prepared from the day’s data and delivered to the mayor’s office every morning.
- Planned
Knowledge base
An assistant that answers natural-language questions about regulations and service guides.
- Planned
Time and attendance
Monthly working hours and overtime from access-control data and leave records.
- Planned
Phone system reporting
Reporting on call durations and operator performance.
Frequently asked questions
Can we choose modules individually?
Yes. Modules are enabled per institution; start with the ones you need and extend over time.
Do we have to replace our current software?
No. The system pulls data from existing sources such as SAYSİS, your ERP and accounting software instead of replacing them. If you use different products, we plan the integration during setup.
Is the app published under our municipality’s name?
Yes. The app is published in the App Store and on Google Play with your institution’s name and identity.
How is personal data protected?
There is a notice and acknowledgement flow, access control at database level, separate permissions for sensitive fields and an audit trail for every action. We review alignment with your own data-processing records during setup.
How long does a rollout take?
It depends on the modules and integrations chosen. In the first installation, phase one went live within three months.
How is it priced?
We prepare an offer for each institution based on the selected modules, the number of staff and the integrations.
Start a conversation
Let’s plan a short demo and an initial analysis based on your institution’s structure.